Refund and Returns Policy

Refunds

You agree and acknowledge that subject to availability of funds received in the Escrow Account, You are entitled to effect Refunds at Your sole discretion. You further agree and acknowledge that initiation of Refunds is at Your discretion and Razorpay shall process a Refund only upon initiation of the same on the Platform. All Refunds initiated by You shall be routed to the same payment method through which the Transaction was processed. You agree that Razorpay fees shall always be applicable and payable by You on each Transaction irrespective of whether You have refunded the same to Your customer either through normal channels of refunds or through the instant refund service of Razorpay affiliate (if availed). You acknowledge and agree that for payments that are late authorized but not captured by You, Razorpay may initiate auto-refund to the customer within five (5) days.

Return Policy

You may return most new, unopened items within [7/10/15] days of delivery for a full refund. To be eligible for a return, your item must be: Unused and in the same condition that you received it. In the original packaging with the invoice or proof of purchase. Please note: Some products such as perishables, personal care items, or customized goods are not eligible for return. Shipping costs are non-refundable unless the return is due to our error (you received an incorrect or defective item).

Privacy Policy

By using the website, You hereby consent to the use of Your information as we have outlined in our Privacy Policy.